When you rent through Bricks & Mortar, you’re benefiting from our extensive experience in student properties since 2003. Our team truly understands your unique needs and is committed to offering properties that align with your lifestyle. Throughout your renting journey, we’re here to provide guidance and support.

Don’t hesitate to reach out to us via phone, email, or by visiting our office. Our approachable team is here to assist you with any queries or concerns, ensuring that your renting experience is smooth and enjoyable.

When renting with us, you’ll typically need to provide some essential documents: proof of identity (passport or driver’s licence), proof of student status (student ID or enrolment letter), and references (previous landlord or character references). These documents play a key role in confirming your eligibility as a tenant.

Renting with Bricks & Mortar is a simple process. Once you’ve found a property you’re interested in, reach out to us to schedule a viewing. If the property resonates with you, the next steps involve completing an application, submitting references, and possibly undergoing a credit check. Rest assured, our team is here to assist you at every stage.

An assured shorthold tenancy (AST) is the most common type of tenancy in the UK. It spells out the terms and conditions of your rental agreement, including details about rent, duration, and the responsibilities of both tenants and landlords. It’s designed to provide clarity and protection for all parties involved. The AST will be replaced with Periodic Tenancy from 1st May 2026 as part of the renters bill. Ask our team for more details. 

Student tenancies often align with the academic year, lasting around 12 months. Bricks & Mortar Estate Agent finds agreements matching your study period for a comfortable home.

All rent for our managed properties will be paid through Direct Debit at the start of your tenancy.

In most cases, students are responsible for covering utilities such as gas, electricity, and water. The specifics are clearly outlined in your tenancy agreement, or the guide provided when your tenancy begins. Whether you are renting a property managed or let only, please contact us to discuss our bills inclusive package.

Of course, short visits from friends and family are generally allowed. However, for extended guest stays, it’s advisable to seek landlord approval. Remember to consult your tenancy agreement for specific guest-related terms.

Many of our student properties come either fully or partially furnished. However, it’s a good idea to confirm with our team whether the specific property you’re interested in is furnished. Items you see during viewings might belong to the current tenant or could be removed when the tenancy ends.

Making changes to housemates usually requires the landlord’s approval. If you’re considering such changes, reach out to us to discuss the process and explore your options.

For emergencies, consult your tenancy agreement or tenant guide (if applicable) for instructions on who to contact. In life-threatening situations, always prioritise your safety and call emergency services first.

“Fair wear and tear” refers to the natural, minor deterioration that occurs in a property due to regular usage. You’re not held responsible for these expected changes. If you have any doubts, don’t hesitate to reach out for further clarification.

Absolutely! If you’re enjoying your current property and its location meets your needs, we’re more than happy to discuss renewing your tenancy. This offers you continuity and convenience throughout your academic journey.

Subletting usually requires prior approval from the landlord. If you’re considering subletting, it’s a good idea to start a conversation with us to understand the possibilities and requirements.

Unexpected situations can arise. If you need to terminate your tenancy early, reach out to us. While early termination may not always be feasible, we’re here to work with you to find the best possible solution.

Effective communication is key. Address concerns with your landlord; involve us at Bricks & Mortar for expert guidance and assistance if needed.

Open communication is key. If you encounter issues, start by having a conversation with your roommates. If the problems persist, inform us, and we’ll guide you on effective conflict resolution strategies.

Prior to checking out, refer to the guidelines outlined in your tenancy agreement or guide. Make sure to thoroughly clean the property, return the keys as instructed, and consult the move-out guide for facilitating the return of your deposit.

Yes. The removal of Section 21 affects student renters too, meaning landlords must give a valid reason to end a tenancy once the new rules take effect. This offers students more security during their studies and reduces the risk of unexpected moves.

Although the Act shifts the market toward rolling tenancies, many student landlords will still aim to align their agreements with the academic year. We’ll guide you on what to expect for the specific property you choose.

Any rent increase must follow a clear and transparent process under the new rules, with proper notice and justification. If you receive a rent increase notice and you’re unsure what it means, we’re here to explain your options.

Yes. The Act strengthens tenants’ rights to request pets, including students. Landlords can only refuse on reasonable grounds. If you’d like to request a pet, speak to us and we’ll help you navigate the process.